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Practical Communication Skills using AI Tools and ChatGPT for Professionals

Course Learning Objectives

The Practical Communication Skills using AI Tools and ChatGPT for Professionals course is designed to equip working adults with practical Business English communication skills combined with modern AI and ChatGPT applications to enhance workplace effectiveness, employability, and career progression.

The course supports Singapore’s national Employment & Employability (E&E) agenda by helping professionals upskill in both business communication and technology-enabled workplace practices. Participants will build confidence in using English professionally in spoken and written contexts, including business correspondence, meetings, negotiations, and presentations.

By integrating AI-powered literacy tools and Generative AI (GenAI) such as ChatGPT, Claude, and Gemini, learners will be able to improve accuracy, fluency, productivity, and communication efficiency at work. The dual emphasis on equipping professionals with communication mastery and AI literacy ensures learners remain competitive, adaptable, and valuable in both local and regional job markets, particularly those involving English-speaking clients, partners, or employers.

Key Learning Outcomes

By the end of the course, participants will be able to:

Communicate professionally and confidently in English in formal business settings.
Apply correct English grammar, honorifics, and cultural etiquette in professional and intercultural environments.
Produce high-quality English business writing, including emails, reports, and proposals.
Leverage AI tools such as ChatGPT to enhance workplace communication, accuracy, and productivity.
Strengthen employability and career prospects through bilingual and digital communication competencies.
Stay relevant in a digital economy by combining literacy proficiency with AI-enabled communication skills.

What Makes This Course Unique?

This is not just a theory-based seminar. It is an immersive, hands-on learning experience that integrates real AI tools, including ChatGPT, into practical applications.

Through a structured scaffolding framework, the course equips learners to:

Apply AI confidently in real-world scenarios
Build practical skills step by step
Engage actively through guided experiential learning

To better support diverse learners, the course is also available with multilingual language support in:

English
Chinese (中文)
Japanese (日本語)
Korean (한국어)

To enhance learning effectiveness and workplace readiness, the course integrates modern AI-powered tools that support communication practice, accuracy, efficiency, and confidence-building.
Specialised AI literacy tools such as Heylama AI, Grammarly, Loora AI, TalkPal provide realistic conversation practice, native-like audio models, and structured feedback tailored for professional and everyday business contexts. These tools allow learners to practise independently beyond the classroom while reinforcing pronunciation, pitch accent, vocabulary, and grammar.
In addition, building literacy proficiency in Generative AI (GenAI) for AI-assisted tasks such as ChatGPT, Claude, and Gemini is introduced as a productivity and learning aid. Learners will use these tools for grammar explanations, business-focused text generation, email drafting, proposal writing, and presentation preparation in English.

Key AI Tools Covered

Heylama AI: Offers conversational practice, customizable role-play scenarios, and personalised vocabulary learning for intermediate to advanced learners focusing on professional English skills.
Grammarly: Provides real-time grammar checks, spelling suggestions, and tone adjustments to ensure written business English is clear, professional, and error-free.
Loora AI / TalkPal: Offer guided conversational practice with AI bots and libraries of role-play scenarios, providing flexibility for practising specific business-related discussions (e.g., negotiations, presentations, interviews).
Monica AI (powered by Claude and ChatGPT) – Enables learners to generate customised English business texts such as emails, proposals, reports, and presentation materials, while refining tone and grammatical accuracy.

Through guided use of these tools, learners develop greater autonomy, confidence, and accuracy in applying Business English skills in real workplace scenarios.

The course combines traditional Business English training with modern digital communication techniques to prepare learners for real-world workplace tasks, including:
Writing business emails, reports, and proposals in English.
Conducting meetings, negotiations, and presentations using appropriate formal expressions.
Using AI tools, including ChatGPT, to refine communication, automate drafting, and ensure linguistic accuracy.
Learners also gain insights into English corporate culture, etiquette, and cross-cultural nuances, which are critical for successful business interactions and long-term collaboration.